The terms you buy Nuvero under.

Last updated October 10, 2026

These terms are an agreement between Novarra, LLC ("Novarra", "we", "us") and the practice or organization that buys Nuvero ("you"). By buying a subscription or using the service you agree to them. If you are agreeing for a practice, you confirm that you are authorized to do so.

1. The service

Nuvero is software for running a healthcare practice, provided over the internet. What you receive depends on the bundle, specialties and add-ons you buy. Pages on this site also describe things that are in development or planned; they are marked as such, they are not part of what you are buying until they are released to you, and we make no commitment about when or whether they will be.

2. Your account

You are responsible for the people you give access to, for what they do in the service, and for keeping sign-in details secret.
Each person needs their own sign-in. Accounts may not be shared.
Tell us promptly through our contact form if you believe an account has been used without permission.

3. Subscriptions and payment

What you pay. Your subscription is priced by what you chose and by the number of prescribers and clinicians you have. Support staff are not charged for. Some bundles have a monthly minimum. The price is shown before you pay.
How you pay. You are billed monthly in advance, by card, through Stripe. Your subscription renews each month until it is cancelled.
Seats. You agree to keep the number of prescriber and clinician seats on your subscription in line with the people actually using the service in those roles.
Taxes. Prices do not include taxes. Where tax applies, it is added.
Price changes. We may change prices. We will tell account administrators by email at least 30 days before a change applies to you.
Cancelling. You may cancel at any time by writing to us through our contact form. Cancellation takes effect at the end of the month you have paid for. Fees already paid are not refunded, except where the law requires it.
Missed payments. If a payment fails we will tell you and try again. If it stays unpaid we may suspend the account after giving notice, and you will still be able to obtain your data as described below.

4. Protected health information

Before any client or patient information is entered, you and Novarra sign a Business Associate Agreement. That agreement governs how protected health information is handled. If it and these terms disagree about protected health information, the Business Associate Agreement controls.

5. Your data

The records you enter are yours. We use them only to provide the service to you, as the Business Associate Agreement and the law allow.
You are responsible for having the right to enter the information you enter, and for its accuracy.
When your subscription ends, you may ask for a copy of your data within 30 days. After that we delete or de-identify it, except where the law requires us to keep it.

6. Using the service properly

You agree not to break the law with the service; not to try to get into accounts or data that are not yours; not to interfere with the service or test its defenses without our written permission; not to resell it or build a competing product from it; and not to send anything through it that is harmful or unlawful.

7. Clinical responsibility stays with you

Nuvero is a tool for recording, organizing and billing care. It does not practice medicine and does not give medical advice. Clinical decisions, the accuracy of documentation, coding and claims, and compliance with the rules of your profession and your payers are the responsibility of you and your clinicians. Anything the service suggests or fills in must be reviewed by a qualified person before it is relied on.

8. Changes and availability

We work to keep the service available and to improve it, and we may change or remove features as it develops. We will give reasonable notice before removing something you rely on. The service may be unavailable at times for maintenance or for reasons outside our control.

9. Ownership

Novarra owns the service, its software, design and names, including Nuvero, Roster, Out-Pt, Noggin, Rev-Cy, N-box, Task Q and Navia. These terms give you the right to use the service while your subscription is active, and nothing more.

10. Warranties and limits

We provide the service with reasonable care. Beyond that, and to the extent the law allows, it is provided "as is", without warranties of any kind, including that it will be uninterrupted or free of error.

To the extent the law allows, neither of us is liable to the other for indirect or consequential losses, or for lost profits or lost data, and Novarra's total liability for all claims arising from the service is limited to the fees you paid in the twelve months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, or either party's obligations under the Business Associate Agreement.

11. Ending the agreement

You may cancel as described above. We may suspend or end your subscription if you seriously break these terms and do not fix the problem within a reasonable time after we tell you, or immediately if continuing would break the law or put other customers at risk. Sections that by their nature should survive, including those on data, ownership and limits, continue after the agreement ends.

12. Text messages

Nuvero can send text messages for your practice from Novarra's number: appointment reminders, links to forms and to the patient portal, sign-in codes, and reminders to your own staff about their work. Message frequency varies. Message and data rates may apply. Anybody who receives them can reply STOP to stop and HELP for help, or write to us through the contact page. The full terms are the Text Message Terms.

You agree to have Nuvero text only people who agreed to it, using the wording Nuvero shows for that purpose, and to keep their answer in their record.
You agree not to use text messages for advertising or promotions, and not to put a diagnosis, test results or details of treatment in one.
When somebody replies STOP, texts to them stop, and you agree not to switch them back on unless that person asks.

13. General

These terms, your order and the Business Associate Agreement are the whole agreement between us about the service.
These terms are governed by the laws of the United States and of the state in which Novarra, LLC is organized, without regard to rules on conflicts of law.
If part of these terms cannot be enforced, the rest still applies.
We may update these terms. We will post the new version here with a new date, and tell account administrators by email before a significant change takes effect. Continuing to use the service after that means you accept it.

Contact

Novarra, LLC
3326 Owl Crossing Ln
Humble, TX 77338
Contact us