What we collect, and what we do with it.

Last updated October 11, 2026

Nuvero is a product of Novarra, LLC ("Novarra", "we", "us"). This policy covers this website and what happens when a practice buys Nuvero and sets up its account. It is written to be read.

Patient and client records are covered separately

The health records a practice keeps in Nuvero are not governed by this policy. They are protected health information, handled under HIPAA and under the Business Associate Agreement we sign with each practice before any client information goes in. The practice decides how those records are used. If you are a patient or client, your provider's own Notice of Privacy Practices applies, and requests about your record should go to your provider.

What we collect

When you build a plan and buy

Your practice's name, the kind of practice it is and the state it is in.
The administrator's first and last name, work email address and, if you give it, phone number.
What you chose: the bundle, the specialties and add-ons, and how many prescribers, clinicians and support staff you have.

When you pay

Card payments are taken by Stripe on Stripe's own page. We never see or store your full card number. Stripe tells us that you paid and gives us the identifiers for your customer record and subscription, and the billing address you entered there.

When you set up your account

Your practice's address, phone, email, time zone and, if you enter them, its NPI and tax ID.
Your signature on the Business Associate Agreement: the name and title you typed, and when you signed.
The names, email addresses and roles of the team members you invite.
Your sign-in. Passwords are kept by our sign-in service; we do not store them in a form we can read.

When you ask for a guide

Your email address and, if you give them, your first name, your practice's name, your role and roughly how many clinicians you have.
The page you asked from and, when the link that brought you named one, the campaign it belonged to.
That you agreed to be emailed, the words you agreed to, and when.

When you visit or write to us

Like any website, our servers record technical details of each request, such as IP address, browser type and the page asked for.
If you email us, we keep the message and your address so we can answer.
On a page that offers a guide, we count the visit: which page, what the link that brought you said, the site you came from (its name only), whether you were on a phone or a computer, how long the page was open, how far down you read, and whether the form was sent. The count is kept without your IP address, without a cookie and without your email address, so it cannot be tied to you.

This site does not use advertising or analytics cookies and loads no third-party trackers. The count of visits above is our own, and nothing in it identifies you. While you build a plan, your choices are kept in your own browser tab so a refresh does not lose them; they reach us only when you continue to payment.

What we use it for

To create and run your account, and to give you what you bought.
To bill you, and to send receipts and notices about your subscription.
To send the emails the service depends on: purchase confirmations, confirmation codes, setup links and invitations.
To send a guide you asked for and, where you agreed to it, occasional emails with practice tips and news about Nuvero. Every one of those emails has a link that takes you off the list.
To answer questions and give support.
To keep the service secure and to prevent fraud and abuse.
To meet our legal, tax and accounting obligations.

We do not sell personal information, and we do not share it with advertisers. We email you about Nuvero only if you asked us to.

Text messages

Practices that use Nuvero can have it send text messages for them: appointment reminders, links to forms and to the patient portal, sign-in codes, and for their own staff reminders about work. A text is sent only to somebody who agreed to get them, and the Text Message Terms say how you agree and how to stop.

We use your mobile number only to send those messages for the practice you gave it to.
Mobile information is not shared with third parties or affiliates for marketing or promotional purposes.
Text messaging opt-in data and consent are not shared with any third parties.
Messages are delivered by Microsoft Azure and the mobile carriers, which may use your number only to deliver them.
Reply STOP to any message to stop, and HELP for help.

Who we share it with

Companies that provide parts of the service for us: Microsoft Azure, for hosting, sign-in and the delivery of email and text messages, and Stripe, for payments. They may use the information only to provide those services to us.
Authorities, when the law requires it or when it is needed to protect people, our service or our rights.
A successor, if Novarra is merged or acquired, under protections at least as strong as these.

How long we keep it

We keep purchase and account information for as long as you are a customer, and afterwards for as long as we need it for tax, accounting and legal purposes. You can ask us to delete information we are not required to keep.

How we protect it

Information is encrypted in transit, access is limited to the people and systems that need it, and sign-in can be protected with a second step. No system is perfectly secure, and we cannot promise that information will never be accessed unlawfully. If your information is affected by a breach, we will tell you as the law requires.

Your choices

To stop the emails you signed up for, use the unsubscribe link at the foot of any of them. It works at once and needs no sign-in. Emails about an account you hold with us, such as receipts and confirmation codes, are separate and are not marketing.

You can ask to see, correct or delete the personal information we hold about you, and you can ask us questions about it. Depending on where you live, the law may give you further rights. Write to us through our contact form, or by post at the address below, and we will answer within the time the law allows. We will not treat you differently for making a request.

Children

This website is for people who run healthcare practices. It is not directed to children, and we do not knowingly collect information from them here.

Changes to this policy

If we change this policy we will post the new version here with a new date. If a change is significant, we will tell account administrators by email before it takes effect.

Contact

Novarra, LLC
3326 Owl Crossing Ln
Humble, TX 77338
Contact us