Text Message Terms

Texts sent through Nuvero, and how to stop them.

Last updated October 10, 2026

Nuvero is a product of Novarra, LLC ("Novarra", "we", "us"). Healthcare practices use Nuvero to run their offices, and Nuvero sends text messages on their behalf from the number (346) 998-9783. These are the terms for those messages. They apply to you if you agreed to receive them.

What we send, and to whom

If you are a patient or client of a practice that uses Nuvero

• Reminders of an appointment, and a way to confirm it.
• A note to fill in your forms before a visit, with a link to them.
• A link to set up or open the practice's patient portal.
• A notice that a secure message from the practice is waiting for you.
• A one-time code when you sign in.

If you work at a practice that uses Nuvero

• An invitation to set up your sign-in, and one-time codes when you sign in.
• Reminders about your own work: a timecard to sign, a shift you did not clock out of, an answer to a request for time off, a change to your schedule.

We do not send advertising or promotions by text. Messages name the practice and say what they are about; they do not carry a diagnosis, test results or details of treatment.

How you agree

A text is sent only to somebody who agreed to get them. You agree in one of three ways:

• On the practice's registration or intake form, on paper, at the front desk or online in the patient portal, by giving your mobile number and ticking the box shown below.
• By telling the practice's staff, in person or on the phone. They read you the same wording and record your answer in your record.
• In your own profile in Nuvero, if you work at the practice, by ticking the same box.

Agreeing is your choice. It is not a condition of receiving care, of employment or of buying anything.

What a message looks like

• "Nuvero for Elm Street Family Practice: reminder of your appointment on Tue, Oct 6 at 3:30 PM CDT. Confirm: https://app.novarra.cloud/c/8Kd2Qx7m To change it call (512) 555-0142. Reply STOP to opt out."
• "Nuvero for Elm Street Family Practice: get ready for your visit on Tue, Oct 6. Fill in your forms ahead of time: https://app.novarra.cloud/elm-street/login. Reply STOP to opt out."
• "Nuvero for Elm Street Family Practice: your sign-in code is 482913. It expires in 10 minutes. Do not share it. We will never ask you for it."
• "Nuvero for Elm Street Family Practice: your timecard for Sep 23 to Oct 6 is ready to sign. Reply STOP to opt out."

How often

Message frequency varies. It depends on your appointments and on what you ask for: usually one to four messages for each appointment, a code each time you sign in with one, and for staff a few reminders in each pay period.

What it costs

We do not charge for these messages. Message and data rates may apply, depending on your plan with your mobile carrier.

How to stop

Reply STOP to any message. QUIT, END, REVOKE, OPT OUT, CANCEL and UNSUBSCRIBE do the same. You will get one message confirming it, and no more after that. Reply START to get messages again. You can also tell the practice, which will switch texts off in your record.

How to get help

Reply HELP to any message, or write to us through the contact page. For anything about your care or your appointment, call the practice.

Your privacy

We use your mobile number only to send these messages for the practice you gave it to. Mobile information is not shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Our Privacy Policy says more.

Delivery

Messages are delivered through mobile carriers, and neither we nor they can promise that every message arrives or arrives on time. Carriers are not liable for delayed or undelivered messages. Do not rely on a text alone for something urgent: call the practice.

Changes

If we change these terms we will post the new version here with a new date.

Contact

Novarra, LLC
3326 Owl Crossing Ln
Humble, TX 77338
Contact us